Epic Named Best in KLAS for Top Overall Software Suite for the Tenth Straight Year

For the tenth consecutive year, Epic Systems was awarded the top overall software suite in 2020...

Photo credit: KLAS Research

For the tenth consecutive year, Epic Systems was awarded the top overall software suite in 2020 Best in KLAS health IT rankings. Overall, Epic earned eight awards, including top overall physician practice vendor.

Read more: Global Software-Defined Perimeter Market Expected To Grow At A CAGR of 5% During 2020-2025

Best in KLAS 2020 Software & Services recognizes the leading vendors for solutions, services and management consulting offered in the United States. Global Best in KLAS 2020, also released today, recognizes the leading software and service organizations that serve the global healthcare market outside the United States.

“Providers and payers demand better performance, usability, and interoperability from their vendor partners every year,” says Adam Gale, President of KLAS. “Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they can expect the best from the winning vendors.”

2020 Best in KLAS definitions. Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations, KLAS Research said Global Software-Defined Perimeter Market Expected To Grow At A CAGR of 5% During 2020-2025.

Category Leader is reserved for use in select, niche market segments that don’t qualify for Best in KLAS but in which at least two products meet minimum KLAS data levels. Like Best in KLAS winners, vendors awarded Category Leader also stand out for helping healthcare organizations deliver quality patient care.

Overall Software Suite is reserved for those vendors that provide a suite of products clients would purchase to address their core IT needs. Vendors that have both a fully rated clinical and financial system, as well as ancillary systems qualify for this overall suite ranking. Additional detail has been provided around how each vendor performs against the other enterprise suites and against the various ancillary markets in which a vendor has a product offering currently rated by KLAS.

Here is the list of KLAS overall software suite rankings, based on a 100-point scale:

  1. Epic: 85.9
  2. Meditech C/S: 77.1
  3. Allscripts Paragon: 71.5
  4. Cerner: 70.6
  5. Allscripts: 67.6
  6. CPSI Evident Thrive: 66.9

Best in KLAS is based on information obtained from the approximately 2,500 interviews KLAS conducts with providers and payers each month. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics, and account for 1,200 products and services from more than 450 vendors.

Read more: Valencell Launches Software Library, Helping Manufacturers to Integrate the Company’s Software Into Their Wearables

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews.

Sam Draper
February 9, 2021

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